Normally, orders received by 2 p.m., are despatched that day, or within 24 hours. In Ireland, you can expect the goods to be delivered to you within one or two working days in most circumstances. Delivery to the UK usually takes 3 days. Australia, USA and rest of world is usually about a week.
If for any reason you are unhappy with your purchase, or if its the wrong size, you can return it to us in its original condition (with packaging and tags intact) within 14 days of the purchase date. For all returns please post to the following address:
Returns Address: Sunset Watersports Shop, Adelaide Street, Sligo, Ireland.
FREE RETURNS for all Pay Pal Customers via Pay Pal, you will need to activate Pay Pal's Return Shipping On Us in your account. Then process your free shipping direct with Pal Pay by uploading your reciept for the return cost. More information here: https://www.paypal.com/ie/webapps/mpp/refunded-returns
Your rights to return goods are protected under the EU Distance Selling Directive
Quote your order number, name and what you would like to happen to your order ie exchange for different size, credit note etc. If you would like a refund rather than an exchange or a credit note, returns may be subject to a charge to cover any postage costs incurred.
Please note that if goods are not returned in the condition in which you received them, we reserve the right to refuse such returns. Any item returned to us is at your own risk and cost. Please note that we will not be liable for any loss or damage to any returned items in transit and products remain your responsibility and property until we receive them. If returned items are lost or damaged in transit, we will have to charge you (or not to refund any amounts attributable to) such loss or damage. Please send any item(s) you intend to return in the original packaging.
Upon delivery please check all items have not been damaged in transit before you sign for them, or if you cannot check the goods please sign for as ‘unchecked’. If your item is a kayak or surfboard and you notice torn packaging, be especially careful to check the kayak or surfboard for damage before signing the delivery docket, or else sign the courier docket as "goods unchecked".
This small sum lets us know that you are genuinely enquiring and not a computer trying to send excess amounts of spam to our email account.